Need to make changes to your health plan?
You can change your coverage during the Open Enrollment Period (November 1 through January 15) or during a Special Enrollment Period if you experience a Qualifying Life Event. Make changes to your coverage in four easy steps:
1. Log in to your account.
2. Update your application.
3. Change your health plan.
4. Make your first monthly payment.
You must make your first monthly payment (called the “premium”) for your new coverage to begin. Making payments is easy — plus, the Marketplace has options for applying for financial assistance.
Helpful Resources:
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Consider these questions when choosing a plan.
Download the Marketplace enrollment checklist.
Visit the Get Answers page to learn more about the Marketplace and health insurance basics.
Need to update your contact information?
Updating your information is easy. Just log in and go to your account page. Enter your up-to-date contact information and select “save.”
Find a Virginia Certified Assister
Assisters in your community can help with every step of the application and enrollment process. They provide free, unbiased enrollment assistance, with options to meet virtually or in person.
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Call Customer Service
Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.
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Find a Virginia Certified Agent
Whether you’re shopping as an individual, family, or small business owner, a Virginia Licensed Insurance Agent can provide you with free personalized plan recommendations and enrollment support.
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